HMRC's Voice ID database

Since 2017, HMRC has captured millions of callers' voice data on its Voice ID system by encouraging the caller to say a key phrase instead of the conventional password to gain access to their accounts.

However, non-profit organisation Big Brother Watch warns that people have been 'railroaded into a mass ID scheme by the back door' and has reported HMRC to the Information Commissioner's Office (ICO) on the grounds that it has 'broken data protection laws'.

A Freedom of Information request revealed almost seven million taxpayers are enrolled in HMRC's Voice ID database of which 162,185 individuals have opted out and had their biometric data deleted by HMRC.

A spokesperson for HMRC said:

'Our Voice ID system is very popular with millions of customers as it gives a quick route to access accounts by phone.

All our data is stored securely, and customers can opt out of Voice ID or delete their records any time they want.'

Internet links: Big Brother Watch HMRC FOI Response

Home | Contact us | Site map | Accessibility | Disclaimer | Privacy | Help |

© 2024 Manningtons. All rights reserved. We use cookies on this website, you can find more information about cookies here.

Manningtons, 8 High Street, East Sussex, Heathfield, East Sussex TN21 8LS | powered by totalSOLUTION
Battle Office, 39 High Street, Battle, East Sussex TN33 0EE

This firm is not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Institute of Chartered Accountants in England and Wales. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.

Registered to carry out audit work in the UK and regulated for a range of investment activities by The Institute of Chartered Accountants in England and Wales. Our registration number is C001366129 and details can be found on www.auditregister.org.uk. Also practising as Manningtons Ltd. Company No. 04988891 Registered in England & Wales at the above address.